Returns are accepted within 14 days of receiving your order. For international orders, you will be responsible for the cost associated with returning your order, such as, shipping and a EUR 5 restocking fee. For all orders, a refund will be issued upon arrival and inspection of your return. Your purchase must be returned in its original packaging and show no signs of wear, neglect, or damage. Please note that all products purchased on this website are custom made according to the specification entered by you.