Orders are usually shipped within 24 to 48 hours of the order placement. You will be notified via email when this is not the case due to circumstances beyond our control, such as weather issues or custom delays.
Returns are accepted within 14 days of receiving your order. For international orders, you will be responsible for the cost associated with returning your order, such as, shipping and a EUR 5 restocking fee. For all orders, a refund will be issued upon arrival and inspection of your return. Your purchase must be returned in its original packaging and show no signs of wear, neglect, or damage. Please note that all products purchased on this website are custom made according to the specification entered by you.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible for complying with the laws and regulations of the country of destination. ARTRIC is not responsible for any additional charges that may apply. Some countries may require specific documentation before the items can be sent. If the necessary information is not provided, this may delay your order.
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